Refund & Cancellation Policy

Effective Date: 02/03/2026

1. Introduction

At SCENTFLEX DISTRIBUTION PRIVATE LIMITED, we strive to provide quality agricultural products and services to our customers. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled and refunds may be issued.

By placing an order, requesting a quotation, or making a purchase through our platform, you agree to the terms stated in this policy.

2. Order Cancellation Policy

Before Order Processing

Customers may cancel their orders without any penalty if the cancellation request is received before the order has been processed, packed, or dispatched.

After Order Dispatch

Once an order has been dispatched from our warehouse or supplier location, cancellation requests cannot be accepted.

Customized or Special Orders

Orders placed for customized products, bulk quantities, special procurement items, or products sourced specifically upon customer request cannot be cancelled once confirmed.

3. Cancellation Request Procedure

To request an order cancellation, please contact us immediately through:

📧 Email: info@scentflexagro.com

📞 Phone: +91 78349 23766

Please provide:

Order Number
Customer Name
Product Details
Reason for Cancellation

Our team will review your request and confirm the cancellation status.

4. Refund Eligibility

Refunds may be issued under the following circumstances:

Order cancelled before dispatch.
Product delivered is incorrect.
Product received is damaged during transit.
Product received is defective or unusable.
Product is unavailable after payment has been successfully processed.

Refund requests are subject to verification and approval by our support team.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

Orders cancelled after dispatch.
Perishable agricultural products including fresh fruits, vegetables, fodder, and similar items.
Seeds, fertilizers, crop nutrition products, and crop protection chemicals after delivery, except where defects or shipping damage are verified.
Products damaged due to improper storage, handling, misuse, or negligence by the customer.
Dissatisfaction arising from crop performance, yield expectations, weather conditions, soil conditions, or farming practices.

6. Refund Processing

Once a refund request is approved:

Refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used during purchase.
Bank, card issuer, UPI, or payment gateway processing times may vary.
Shipping and handling charges are generally non-refundable unless the error was caused by us.

7. Replacement Instead of Refund

Where applicable, we may offer a replacement product instead of a refund, particularly for:

Damaged products
Defective products
Incorrect products delivered

Replacement requests must be reported within the applicable claim period specified for the product category.

8. Disclaimer

Agricultural products require proper storage, handling, application, and usage. Product performance may vary depending on environmental, climatic, and agronomic conditions. SCENTFLEX DISTRIBUTION PRIVATE LIMITED shall not be liable for losses related to crop performance, yield, weather conditions, or improper product usage.

Refunds and replacements are limited solely to verified product defects, damage during shipping, incorrect deliveries, or eligible cancellations.

9. Contact Us

For cancellation, refund, or replacement requests, please contact:

SCENTFLEX DISTRIBUTION PRIVATE LIMITED

📍 Office No. 112, Dilkap Centre, Andheri Kurla Road, Survey No 15, Next To Akruti Orchid Park, Sakinaka, Mumbai – 400072

📧 Email: info@scentflexagro.com

📞 Phone: +91 78349 23766