Refund & Return Policy
Effective Date: 02/03/2026
1. Introduction
At SCENTFLEX DISTRIBUTION PRIVATE LIMITED, customer satisfaction is our top priority. Due to the nature of agricultural products, some items may not be eligible for return. This policy explains the terms for refunds, replacements, and returns.
By placing an order or requesting a quotation, you agree to the terms outlined in this policy.
2. Eligible Products for Return / Replacement
| Product Type | Return / Replacement Policy |
|---|---|
| Seeds (Hybrid & Organic) | Non-returnable once delivered, unless damaged or defective. Claims must be made within 48 hours. |
| Fertilizers & Crop Nutrition | Non-returnable once delivered, unless damaged, expired, or incorrectly supplied. |
| Crop Protection Chemicals (Insecticides, Fungicides, Herbicides, PGRs) | Non-returnable once delivered, unless packaging is damaged or product is defective. |
| Farm Machinery & Tools | Eligible for return or replacement within 7 days of delivery if defective or damaged during transit. |
| Fresh Produce & Commodities | Perishable products cannot be returned. Claims for damaged or incorrect items must be made within 24 hours. |
3. How to Request a Refund or Replacement
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Contact us immediately via email or phone:
📧 Email: info@scentflexagro.com
📞 +91 78349 23766 -
Provide your order number, product name, and issue description.
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Our team will verify the issue and provide instructions for return or replacement.
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Refunds will be processed to the original payment method after verification.
4. Refund Processing Time
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Once your return is approved, refunds will be processed within 7–10 business days.
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Shipping charges are non-refundable unless the product was delivered incorrectly or damaged.
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Bank or payment gateway processing times may vary.
5. Return Shipping
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Customers are responsible for return shipping unless the product is defective or delivered incorrectly.
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Products should be returned in original packaging where possible.
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For damaged items during delivery, our logistics team may arrange free pickup and replacement.
6. Non-Returnable Items
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Seeds after 48 hours of delivery
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Fertilizers, chemicals, and nutrients after delivery
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Perishable items like fresh fruits, vegetables, spices, and fodder
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Products damaged due to improper handling, storage, or usage
7. Disclaimer
Agricultural products depend on proper storage, handling, and usage. We do not guarantee crop yields or product effectiveness. Refunds or replacements will be limited to product defects or shipping issues only.
8. Contact Us
For any refund or return queries, contact:
SCENTFLEX DISTRIBUTION PRIVATE LIMITED
📍 Office No. 112, Dilkap Centre, Andheri Kurla Road, Survey No 15, Next To Akruti Orchid Park, Sakinaka, Mumbai – 400072
📧 Email: info@scentflexagro.com
📞 Phone: +91 78349 23766